For questions about your account, subscription import, connection, or order, submit a ticket through the VPNJG user panel. Your issue details and follow-up replies stay together in one ticket.
Use tickets for subscription, connection, payment, and refund issues. Log in, open the ticket section, describe the issue, and submit it. Add screenshots or details by replying to the original ticket.
Return to your ticket to check for a reply after submitting it. Response times depend on the issue and current queue; follow progress in the ticket.
No contact email is listed on this page. Submit order details and refund requests through a panel ticket so they can be linked to your account and tracked.
Email response times are not available. Please use the published ticket channel.
No Telegram contact account is listed on this page. For troubleshooting or subscription help, open a ticket in the user panel.
Telegram response times are not available. Do not send account or order details to unverified accounts.
Use a clear subject, such as “Subscription import failed” or “Plan status didn’t update after payment.” Describe what happened, what you’d like resolved, and what you’ve already tried. Clear context can help avoid back-and-forth.
Log in to the user panel, open the ticket section, and select your submitted ticket to view replies. If more information is needed, reply in the original ticket rather than creating multiple records for the same issue.
First, check that your ticket appears in the list and see whether more information has been requested. Checking routes, orders, or payment status may take additional time. Keep the original ticket open and follow updates there.
No email address is required. Create an account with a username and password. If you already have an account, log in to view subscription details and ticket history in the user panel.