Privacy Policy

Account and Order Data

No email address is required to create an account; a username and password are sufficient. VPNJG does not require an email address at registration. Account details are used to verify identity, manage subscriptions, and handle support tickets. Passwords are stored as irreversible hashes and are not used for other business purposes.

Order records include the selected plan, amount, payment status, transaction identifier, and refund outcome. They are used to confirm service entitlements, reconcile transactions, and resolve billing disputes. Traffic usage is used to enforce plan limits and reset rules; it does not include details of websites visited.

Support ticket content is used to respond to inquiries. When submitting screenshots, please hide passwords, sensitive payment information, and subscription links. Such complete details are usually not needed to resolve an issue.

No-Logs Policy and Connection Handling

VPNJG does not record which websites users visit, store browsing content, visited addresses, or detailed DNS queries, or build browsing profiles linked to subscription accounts. Plan traffic metering and website analytics are not the same as a user's network browsing history.

Temporary session state needed to handle a connection is used only to maintain current communications and is released when the connection ends; it is not retained as a persistent connection log. Service operations use aggregated traffic, service errors, and resource status, without retaining connection details that could reveal an individual's destinations.

Diagnostic materials submitted voluntarily may contain device or app information and are used only to address the related issue. Please review the materials first and remove information unrelated to troubleshooting.

Cookies, Local Storage, and Analytics

The website and user panel may use cookies or browser local storage to remember login status, language selection, and interface preferences. Login credentials authorize requests to the panel; do not share them. After logging out, close the panel on shared devices.

Marketing website analytics help us understand traffic sources, reading patterns, and how entry points are used. They may process page paths, referring pages, browser types, and visit times. This analytics data is not used to record browsing content on subscription routes or to create cross-site advertising profiles.

You can restrict cookies or clear this site's data in your browser settings. You may need to log in again afterward. Clearing data in the browser does not delete account, order, or support ticket records stored on the server.

Payments and Necessary Data Sharing

VPNJG supports Alipay / WeChat Pay / USDT. Payments are handled by third-party payment services or the relevant transaction channels. When an order is confirmed, the channel returns a transaction identifier, amount, and processing status to the service so that entitlements can be delivered and records reconciled.

The relevant provider explains how payment account information is handled. VPNJG does not ask users to provide payment passwords in support tickets. Refund checks are limited to the order information necessary for verification. Data is shared only with processors needed to provide the service; requests that must be handled by law are processed within the necessary scope after verification.

Data Retention and Deletion Requests

Account data is retained for as long as needed to provide the service. Support ticket materials are kept while an issue is being handled and for any necessary review. Order and refund records are retained as needed for service delivery, reconciliation, dispute handling, and applicable legal requirements; not all data is kept permanently.

Log in to the user panel and use support tickets to request access to, correction of, or deletion of account data. Account ownership must be verified before processing a request. Deleting an account may affect subscription management and future support, so please specify which data you want handled.

Records that must be retained by law or relate to an unresolved dispute will not be deleted during that period, and their use will be restricted. Data in backups is removed through normal rotation and is not returned to day-to-day operations.

Policy Updates and Contact

If data handling practices change, VPNJG will update this page and the last-updated date at the top. Important changes involving processing purposes, sharing, or user rights will be announced on the website or user panel. Where consent is legally required, it will be requested separately.

If you have questions about this policy or data handling, submit a support ticket through the user panel. Include the relevant page, type of issue, and preferred resolution; you do not need to provide personal information unrelated to your request. For service entitlements and usage rules, see the Terms of Service.